Last updated: November 6, 2026.
These terms cover buying the guides from knowthesite.com, the license that comes with them, the free state checklist, and using this website. Checkout asks you to agree to these terms before you pay. Our Privacy Policy explains what information we collect and how we use it.
Who you're dealing with
Tomme, Inc. runs this site and sells the guides. It is a California corporation, California Secretary of State entity number 4096370. Know the Site is a name Tomme, Inc. uses. When you buy the guides, your contract is with Tomme, Inc.
Tomme, Inc. 2108 N St #13526, Sacramento, CA 95816 United States
Questions: hello@knowthesite.com.
Who the guides are for
The guides are written for owners and staff of small businesses in the United States, such as shops, restaurants, salons, clinics, contractors and gyms. You must be 18 or older to buy the guides or ask for a checklist.
What you're buying
For $67, paid once, plus sales tax where it applies, you get two digital guides:
- The California website guide: a seven-day guide to looking at one customer visit on your own website.
- The AI guide: a guide to AI people and voices in ads, automated chat, and who is responsible for telling the customer about them.
The price is in US dollars. If sales tax applies, checkout adds it and shows you the total before you pay. It is a one-time payment, not a subscription. Nothing is shipped.
You receive four files: each guide as an HTML file to read in your browser and a PDF to print.
Corrections and law updates
Your one-time purchase includes ongoing corrections and law updates relevant to the subjects covered in these two guides, for this edition, at no extra charge. We email you when a revised guide is available. These messages explain the change and how to get the current files; they do not contain sales offers.
This is general information, not legal advice or monitoring of your business or website. We do not promise to find every change in the law or to update within a fixed time. A separately published future edition is not included; corrections and law updates to this edition remain included.
Your download links open the current files for this edition. Saved files do not change on their own. If a link has expired, request new links using the email address you paid with. We send them to the address on the order.
After a full refund, you may keep and use the files you saved under the same license. We do not issue new download links or send further guide-update emails for that order. Links already issued can still work until they expire.
We send guide-update emails to the address on your order. Each one has a link to stop them, and you can also ask us by email. Stopping them doesn't change your license or the files you're entitled to. Unsubscribing from sales emails doesn't stop them.
See Guide updates and corrections for the recorded revisions and how to report a possible correction.
General information, not legal advice
The guides, the free checklists, this website and our emails give general information. They are not legal advice. We are not a law firm, and buying the guides or emailing us does not make us your lawyer.
- The guides reflect our best reading as of October 6, 2026, for a 2027 edition, with the dated corrections listed on Guide updates and corrections. Laws and court decisions change. Check for legal changes before you rely on a date or rule.
- The guides don't decide which laws cover your business.
- The checks in the guides show what you observed on your own site. They don't prove that you meet any law, and they don't promise that a demand letter will stay away.
- If a demand letter or lawsuit has already arrived, stop and take it to a lawyer. Do the same if one arrives while you work. The guides don't tell you how to answer one, and we can't answer one for you.
- We can't give advice about your particular business or review a letter you received, by email or any other way.
The guides name tools and companies, such as website builders and ad platforms, as examples. We are not affiliated with them, and naming them is not a recommendation.
Your website stays your responsibility
The guides suggest looking at your site and, if you choose, making one change you can undo. You decide whether to change anything. Before you change a setting, write down the old one so you can put it back, as the guides say. We don't have access to your website or your accounts, and we don't make changes for you.
Your license to use the guides
When you buy the guides, we give you a non-exclusive license to use them for one business: yours, or the one you work for. You may:
- download the files and keep copies on your devices and in a backup;
- print them;
- share them with the people who work in that business, and with the person who builds or maintains its website, for work on that business.
You may not:
- resell the guides or give them to other businesses;
- post the files where the public can get them;
- use the guides as material in a service you sell to other businesses, such as website or marketing work for clients;
- remove our name or copyright notice; or
- copy them to make a competing product.
To use the guides for more than one business, email hello@knowthesite.com first.
These limits don't stop you from making uses the law allows, such as fair use, or from using facts you learn from the guides.
A refund doesn't end your license. You may keep the copy you saved, on these same terms.
The free state checklist
The checklist for your state is free. We email it to the address you give us. If you tick the follow-ups box, you also join our email list for 5 short emails over 9 days about doing the check and about our guides, and each has an unsubscribe link. With the box left empty, "Send it" sends that one email and adds you to no list. The checklist is general information, like the guides, and the section "General information, not legal advice" applies to it.
Buying the guides
Stripe runs checkout and processes your payment. Stripe's own terms and privacy policy apply to its payment service. We don't receive or store your card number.
Your card statement shows KNOWTHESITE. The seller is Tomme, Inc., doing business as Know the Site.
Delivery
After you pay, we email you links to download the two guides. The files arrive on the day you receive working download links, and the 30 days in our refund promise start then. If our email doesn't reach you or a link doesn't work, tell us and we will fix it or refund you. Each link works for 30 days. If a link stops working, get new links from the expired-link page with the email address you paid with. Or email hello@knowthesite.com. We will send new links at no charge for a paid order that has not been fully refunded.
Refunds
Email us within 30 days of the files arriving and we'll refund everything you paid, including sales tax. No reason needed. You don't need to send notes either. Our Refund Policy explains how it works.
Any cancellation or withdrawal rights that the law where you live gives you remain available after you download. Our 30-day refund also applies.
Using this site
Please don't:
- enter someone else's email address in our forms without their permission;
- misuse checkout, our forms or download links, or post your download links publicly;
- try to interfere with or break the site; or
- send us passwords or account details for your website or other services.
We can block anyone who misuses the site, our forms or our download links.
Ownership
Tomme, Inc. or its licensors own the copyright and other rights in the original material in the guides and on this website, including the writing and the way the material is selected and arranged. Material from other people stays subject to their rights. We don't claim copyright in facts, in laws and public documents we quote, or in material that copyright law doesn't protect. What you may do with the guides you bought is in "Your license to use the guides" above.
No warranty
We work to make the guides accurate, and we cite our sources. But this site, the checklists and the guides are provided "as is." We don't promise that they are free of errors, that they are complete, or that they cover every law that applies to your business. We don't promise any result from using them, including that a demand letter or lawsuit won't arrive. To the extent the law allows, we disclaim implied warranties, including the implied warranties of merchantability and fitness for a particular purpose. Nothing here limits our refund promise. Some states don't allow these limits, and there they apply only as far as the law allows.
Limits on our liability
To the extent the law allows, Tomme, Inc. is not liable for indirect, incidental or consequential losses from your use of this site, a checklist or the guides. That includes lost sales, lost profits, the cost of fixing your website, and the cost of answering a legal claim. If we are liable for a money loss anyway, our total liability for all claims about the guides is limited to what you paid us for them. For a free checklist, it is limited to $50.
These limits don't apply to fraud, gross negligence or intentional misconduct, to death or personal injury caused by our negligence, or to any liability that the law where you live doesn't let us limit. Nothing here limits your refund under our Refund Policy, or any right you have that the law doesn't allow you to give up.
Governing law and where disputes are heard
These terms are governed by the laws of the State of California. You keep the protection of any consumer law where you live that can't be waived. You may bring a claim in the courts of the state where you live, or in the state or federal courts for Los Angeles County, California. We will bring a claim against you only in the courts of the state where you live. These terms don't require arbitration, and they don't waive your right to take part in a class action.
If you have a problem
We encourage you to email hello@knowthesite.com first, so we can try to fix it. We will try to resolve it within 30 days. Emailing us isn't required before you use your legal rights, and it doesn't extend any legal deadline.
If part of these terms doesn't hold up
If a court finds part of these terms unenforceable, the rest still applies.
Changes to these terms
We may update these terms. When we do, we will change the date at the top of this page. A change applies to your use of the site after that date, and to purchases made after that date. The terms in force on the day you bought the guides keep applying to that purchase and its license, unless the law requires a change or you agree to it.
Contact
Tomme, Inc. 2108 N St #13526, Sacramento, CA 95816 United States