Last updated: November 6, 2026.
Our promise
Email us within 30 days of the files arriving and we'll refund everything you paid, including sales tax. No reason needed.
Write to hello@knowthesite.com. Everything you paid means the $67 and any sales tax. The files arrive on the day you receive working download links. You don't need to send your notes or show that you did the week.
What to include in your email
The email address you bought with, or your receipt, so we can find the payment. That's all.
If you'd like to tell us what didn't work for you, we're glad to read it, but it's never required. Please leave your customers' names, messages and order details, and any passwords, out of anything you send.
What the refund is not about
A demand letter arriving later is not the test. A letter staying away is not the promise.
If the files didn't reach you or don't work for you
Email us and we will send the files again, or help you get the information in a form that works for you (see our Accessibility Statement). You don't have to try that first: you can ask for your refund instead.
Timing
The 30 days are calendar days. They start on the day you receive working download links. If our email doesn't reach you, or the links don't work, the 30 days haven't started: tell us and we will fix it or refund you. If you email us on or before day 30, you get the refund.
How you get your money back
Email hello@knowthesite.com. We refund your original payment method through Stripe, our payment processor. After we send the refund, it usually shows up within 5 to 10 business days, depending on your bank or card.
Your card statement shows KNOWTHESITE. The seller is Tomme, Inc., doing business as Know the Site.
After a refund
You can keep the copy of the guides you saved, under the same license. We ask that you don't share the files or use them beyond what our Terms allow.
Your rights
This policy doesn't limit any rights you have under the law.
Questions
Email hello@knowthesite.com.